Burst pipes

March 29, 2012


The offending tapIn December 2010 our house was flooded when pipes burst while we were on holiday.    Fortunately, our insurance company covered the cost of gutting and rebuilding the downstairs.    When we moved back into the property last July one of the central heating radiators only came on when the water was on, and the boiler made roaring sounds.    I reported this to the builders, who sent an engineer who said the pump might be faulty.   But they said I was not covered because everything was working when I signed the completion of works document.   An engineer now tells me that the problem is not the pump but the feed to the radiator, which was wrongly plumbed in, coming from the hot water and not the heating.

The fact that the heating system might have appeared to be working when the builders completed the work does not allow them to escape responsibility for shoddy work, the effects of which have only since become apparent.    You should go back to the insurance company which, of course, paid the company’s bill.     They should insist that the work is put right.


About sebastianokelly

HomeTruths.co, joint editor

View all posts by sebastianokelly


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